More Info > Return Policy
Return PolicyOrder Cancellation Policies
Orders can be cancelled prior to our in-house processing. If you would like to cancel an order, please contact us:
Unused/unassembled merchandise with receipt and in its original packaging can be returned for a 5% handling fee. (less shipping - If you received free shipping because of the dollar value of the order, we will deduct actual shipping charges from any credit issued) only for 30 days from the date of sale. All exchanges/returns must be made within 30 days of receipt of order (after 30 days, a 20% handling charge will be imposed - and the shipping charges) to receive full credit - less shipping. No returns after 45 days We do not refund shipping charges. If your order was shipped with Eugene Textile Center paying your shipping charges, those charges will be deducted from your credit.
No returns on looms, spinning wheels, special orders, goods not in their original packaging, and other items at the discretion of the owners. No returns on books, If you would like to make a return, please contact us before sending anything back:
Refunds will be credited in 30 days for online orders.
Unauthorized returns - and returns without receipts - will be subject to a minimum of 20% restocking. . . if we have to ship unauthorized material back to you, it will be at your expense.